intim
Courtesy translation. In case of any difference, the Slovak version is legally binding.
These terms and conditions govern the sale of goods to consumers in the Intim Shop physical store and, to an appropriate extent, also the distance sale of goods through delivery platforms, where Peter Kurtulík is the seller for the particular order.
1. Seller's details
Seller:
Peter Kurtulík
business name of the establishment: Intim Shop
place of business: Prievozská 1308/17B, 821 09 Bratislava-Ružinov
establishment: Prievozská 17, 821 09 Bratislava-Ružinov
Company ID (IČO): 37 348 647
VAT ID (IČ DPH): SK1044907193
registered in the Trade Register of the District Office Bratislava
trade register number: 102-27091
Email: intimshop@intimshop.sk
Phone: +421 948 317 755
2. Scope of the terms and conditions
These terms and conditions apply primarily to purchases by a consumer, i.e. a natural person who is not acting within the scope of their business activity or profession when making the purchase.
The website intimshop.sk is not a traditional online shop. The products, photographs, prices and information displayed on the website are for information purposes, unless expressly stated otherwise for a particular product.
Goods can be purchased in person in the physical store or, for selected products, through the Wolt and Bolt Food delivery platforms.
3. Sales to persons over 18
The shop, the website and the product range of Intim Shop are intended exclusively for persons over 18 years of age.
If staff have a justified doubt about a customer's age, they may ask the customer to prove their age by showing a valid identity document. Data from the document is not copied or recorded for this purpose.
If the customer does not prove their age, the seller may refuse the purchase.
4. Prices and availability of goods
All prices in the shop are stated in euros and include value added tax, where the seller is obliged to charge it.
The price shown on the goods in the shop, or the price displayed in the relevant delivery app before the order is confirmed, is decisive.
Information about stock availability on the website may change from time to time. If a customer wants to check the availability of a specific product before visiting, they can contact us by phone or email.
5. Purchase and payment in the physical store
In the physical store you can pay:
- in cash,
- by payment card.
After payment the customer receives a proof of purchase.
The purchase contract is concluded by the customer choosing the goods in person and paying for them in the shop.
The seller reserves the right to refuse a sale if it would conflict with the law, these terms and conditions, the customer's safety or the seller's legitimate interests.
6. Purchase through Wolt and Bolt Food
Selected products can be ordered through the Wolt and Bolt Food apps.
The use of the app, the creation of a user account, the technical processing of the order, the method of payment and the delivery service are also governed by the terms of the relevant platform.
Before confirming the order, the customer should check in particular:
- the identification of the seller,
- the goods selected and their quantity,
- the total price,
- delivery fees and other fees,
- the delivery address,
- the estimated delivery time.
Where Peter Kurtulík is shown as the seller of the order, statutory liability for the properties and defects of the goods sold remains with the seller. The platform's terms cannot limit the consumer's statutory rights against the seller.
The estimated delivery time is indicative and may be affected by distance, traffic, weather or courier availability.
7. Withdrawal from a purchase in the physical store
For goods bought directly in the physical store, the customer has no statutory right to return non-defective goods merely because they changed their mind, chose the wrong size or no longer like the goods.
Any voluntary exchange or acceptance of unused goods back is possible only by individual agreement with the seller. There is no legal entitlement to such voluntary acceptance of goods.
This does not affect the customer's rights if the product is defective.
8. Withdrawal from a distance contract
If the customer concluded a distance purchase contract directly with the seller, they may, under the statutory conditions, withdraw from the contract without giving a reason within 14 days of receiving the goods.
The customer may give notice of withdrawal by an unequivocal statement sent to the email intimshop@intimshop.sk or in writing to the seller's place of business.
The customer is then obliged, no later than 14 days after withdrawing, to hand over or send the goods to the seller. The direct costs of returning the goods are borne by the customer, unless the seller or the relevant platform expressly states otherwise.
The seller will refund the payments received in the manner and within the period required by law. The seller may withhold the refund until the goods have been delivered to them or until the customer proves that they have been sent.
Exception to the right of withdrawal
A contract cannot be withdrawn from without giving a reason for the supply of goods sealed in protective packaging which are not suitable for return for health protection or hygiene reasons, if the customer has broken the protective packaging after delivery.
This exception may apply in particular to sex toys and other intimate or hygiene products if they were delivered in sealed or other demonstrable protective packaging.
Merely opening an ordinary shipping box or the outer delivery packaging is not considered a breach of the product's protective packaging.
The restriction of the right of withdrawal does not apply to a complaint about a product defect.
9. Liability for defects
The seller is liable for a defect that the goods have at the time of delivery to the customer and that becomes apparent within two years of delivery.
Liability for defects does not apply in particular to damage caused by:
- use contrary to the instructions or the intended purpose,
- excessive mechanical stress,
- a fall, impact or other external damage,
- improper cleaning or storage,
- water getting into a product that is not designed for immersion,
- use of an incompatible lubricant or cleaning product,
- use of an incorrect charger,
- normal wear corresponding to the manner and length of use,
- unprofessional intervention in or modification of the product.
The seller is not liable for a defect for which the goods were sold at a lower price, if the customer was made aware of that specific defect before the purchase.
10. Making a complaint
The customer may notify a defect:
- in person at the Intim Shop store at Prievozská 17 in Bratislava,
- by email to intimshop@intimshop.sk,
- in writing to the seller's place of business.
The customer should notify the defect within two months of discovering it, but no later than the end of the statutory period of the seller's liability for defects.
When making a complaint, the customer states in particular:
- their contact details,
- the identification of the product,
- the approximate date of purchase,
- a description of the defect and how it manifests itself,
- the requested way of resolving it, if they can specify one.
It is advisable to attach proof of purchase to the complaint. If the customer does not have it, they can prove the purchase in another credible way.
The original packaging of the product is not a condition for accepting a complaint. However, the customer must hand over the product and the accessories needed to examine the defect.
For hygiene and safety reasons we recommend that the product being complained about be reasonably cleaned, dried and safely packed before it is handed over. This requirement must not be used to deny the customer's statutory rights.
11. Confirmation of the notification of a defect
The seller will give the customer written confirmation of the notification of the defect without delay.
The confirmation states in particular:
- the date the defect was notified,
- the identification of the product complained about,
- a description of the defect notified,
- the requested way of resolving it,
- the period within which the defect will be remedied.
The period for remedying the defect must not be longer than 30 days from the notification of the defect, unless a longer period is justified by an objective reason that the seller cannot influence.
12. Customer's rights in case of a defect
If the product is defective, the customer has, under the statutory conditions, the right to require the defect to be remedied by repair or replacement of the product.
The customer may choose repair or replacement, unless the chosen method is impossible or would cause the seller disproportionate costs compared with the other method.
Remedying the defect must be:
- free of charge,
- carried out within a reasonable time,
- without serious inconvenience to the customer,
- at the seller's expense.
The customer may request a reasonable price reduction or withdraw from the purchase contract in particular if:
- the seller neither repairs nor replaces the product,
- the seller refuses to remedy the defect,
- the same defect appears repeatedly,
- the defect is so serious that it justifies an immediate price reduction or withdrawal,
- it is clear that the defect will not be remedied within a reasonable time or without serious inconvenience to the customer.
The customer cannot withdraw from the contract because of a negligible defect.
If the seller rejects liability for the defect, they will notify the customer of the reasons for the rejection in writing.
13. Complaints about orders through Wolt and Bolt Food
A defect in goods ordered through Wolt or Bolt Food can be reported through the support of the relevant platform or directly to the seller, where Peter Kurtulík is shown as the seller of the order.
When making a complaint, the order number must be stated and the receipt from the app presented or sent.
Complaints concerning the courier service itself, the user account, the technical functioning of the app or a payment processed by the platform are handled under the terms of the relevant platform.
14. Safe use of products
The customer is obliged to use the product only in the way it is intended and to follow the instructions, safety warnings and the manufacturer's directions.
Before first use we recommend checking in particular:
- a suitable method of cleaning,
- the degree of water resistance,
- a compatible type of lubricant,
- the correct way of charging,
- whether the product is intended for the specific way of use.
The product should not be used if it is damaged, cracked, overheats excessively, has a damaged cable or shows any other safety fault.
15. Discreet packaging
Goods bought in the shop are packed in a plain bag with no logo and no description of the contents.
Orders delivered through Wolt or Bolt Food are packed so that the outer packaging does not reveal what goods they contain.
How a payment appears in the banking app or on the bank statement depends on the payment method used, the bank and the relevant payment or delivery platform.
16. Alternative consumer dispute resolution
If the customer is not satisfied with how the complaint was handled or believes that the seller has infringed their consumer rights, they may ask the seller for a remedy:
By email: intimshop@intimshop.sk
In writing: Peter Kurtulík, Prievozská 1308/17B, 821 09 Bratislava-Ružinov
If the seller rejects the request for a remedy or does not reply to it within 30 days, the customer may turn to the competent alternative consumer dispute resolution body.
The competent body is in particular:
Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Inspectorate of the Slovak Trade Inspection for the Bratislava Region
Bajkalská 21/A
P.O. Box No. 5
820 07 Bratislava
Alternative dispute resolution does not exclude the possibility of going to court.
17. Supervisory authority
The supervisory authority is:
Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Inspectorate of the Slovak Trade Inspection for the Bratislava Region
Bajkalská 21/A
P.O. Box No. 5
820 07 Bratislava
18. Personal data protection
Information about the processing of personal data is provided on the separate Privacy Policy page.
19. Final provisions
Legal relationships not governed by these terms and conditions are governed by the law of the Slovak Republic, in particular the Civil Code, the Consumer Protection Act and the Act on Alternative Dispute Resolution of Consumer Disputes.
The provisions of these terms and conditions cannot be interpreted in a way that would limit or exclude the consumer's statutory rights.
If any provision is invalid or unenforceable, this does not affect the validity of the remaining provisions.
The seller may amend these terms and conditions as appropriate. The version in force at the time the purchase contract was concluded applies to a particular purchase.
Valid and effective from 22 July 2026.