Frequently asked questions

Yes. Customer discretion is a matter of course for us. The shop has an inconspicuous entrance and we pack your purchase in a plain bag with no logo and no description of the contents.

If you don't want the payment to appear on your bank statement, you can pay in cash.

Yes, in the shop you can pay by card or in cash.

If it matters to you that the purchase doesn't appear on your bank statement, we recommend paying in cash.

You can park for free directly in front of the shop entrance at Prievozská 17.

There are more parking spaces in the surrounding streets. If you park outside the area in front of the shop, please check the rules of the PAAS parking policy.

In the Wolt or Bolt Food app you search for our shop, choose from the available products and complete the order just like any other purchase through the app.

The courier brings your order in discreet packaging that doesn't show what's inside. Delivery time depends on distance, courier availability and current traffic.

Of course. Many of our customers are buying their first sex toy and don't yet know which type, size or material to choose.

We'll explain everything simply, discreetly and without judgment. You don't need to know any technical terms or talk about your private life more than you feel comfortable with.

Buying erotic products and other adult items is intended exclusively for people over 18.

This rule applies to in-person purchases in the shop as well as to orders through delivery apps.

Yes. You don't have to buy anything or know exactly what you're looking for.

You can browse the range in peace, compare individual products and only then decide. If you need help, we'll be glad to advise you. If not, we'll give you plenty of privacy.

No. For advice we usually only need to know what type of product you're looking for, who it's for, what experience you have and your approximate budget.

You don't have to describe your intimate life or answer questions that make you uncomfortable.

Yes. Being able to see the real size, shape, colour and material is one of the main advantages of a physical store.

For selected products we can also show you the controls and vibration intensity in your hand. However, hygienically sealed products cannot be opened or tried on the body.

For products where it's possible, we'll switch the vibrations on and you can try them on your palm or arm.

This way you can better compare noise, intensity and the difference between gentle vibrations and deeper pulsing. For hygiene reasons, products are not tried directly on intimate areas.

That's not a problem at all. Just tell us whether you're looking for something for yourself, for a partner, for a couple or as a gift.

We'll gradually show you a few suitable options and explain the differences. We'll tailor the choice to your experience, expectations and budget.

Yes. A good product doesn't have to be the most expensive one.

Tell us roughly how much you want to spend and we'll show you the best options in that price range. We'll also explain which features are worth paying extra for and which you may not need at all.

Of course. Visiting together can be the easiest way to look at the options and choose something that suits you both.

We'll advise you sensitively and without pressure. You don't have to decide on anything immediately, and each of you can say clearly what you do or don't like.

Yes. We'll help you choose a gift based on the occasion, the type of relationship, your budget and how well you know the recipient's wishes.

If you're not sure, we'll recommend a gentler, more universal product that won't feel awkward or create pressure.

Yes. If you saw something online, in an ad or on social media, feel free to show us a photo or the product name.

We'll tell you what type of product it is, what it's used for and whether we have a similar or more suitable model in the shop.

Yes. We choose a lubricant based on how it will be used, skin sensitivity, the type of condom and the material of the sex toy.

We'll explain the difference between water-based, silicone and hybrid lubricants so that you don't pick a product that isn't suitable for the intended use.

Yes. We stock products designed for hygienic cleaning of sex toys.

We'll also explain how to clean a specific material properly, whether the product is waterproof and how to dry and store it after use.

Yes, it's completely normal. Many customers enter a sex shop for the first time and don't know what to expect.

Here nobody will judge you, ridicule you or force you into conversation. After almost 25 years we know that a polite, calm and discreet approach matters most for this kind of purchase.

Yes. We offer sex toys and accessories for women, men, individuals and couples.

It doesn't matter whether you're looking for a first simple toy, something to spice things up together, a gift or a specific type of product. We'll help you find your way around the options.

Yes. We also stock compact toys with simple controls and quieter operation.

They are especially suitable for travelling, for shared households or for customers who want a discreet product without unnecessarily large dimensions and lots of features.

We don't currently have a traditional online shop. You can see and buy the whole range directly in our physical store at Prievozská 17.

Selected products can also be ordered through the Wolt and Bolt Food apps with discreet delivery.

In a physical store you see the real size, colour, shape and build quality of the product. You can compare several options and, for selected products, try the vibrations in your hand.

You also get personal advice from people with many years of experience and can take the product home right away.

No. If you don't want to, you don't have to say whether you're buying the product for yourself or for someone else.

However, some basic information about your experience, the size you want, the type of use or your budget can help us with the choice. How much you share is always up to you.

Yes. For your first shared product we recommend starting with something simple, comfortable and easy to operate.

We'll help you choose a product that won't feel too daring and will respect both partners' boundaries. You don't have to go into the details of your relationship.

It's entirely up to you. Some people arrive with the exact name and buy within minutes; others need more time to compare dimensions, materials and features.

We won't rush you or push you towards a more expensive product. The goal is for you to take home something that will really suit you.